Glidedialogwindow in service portal. I've created a custom UI Page t.

Glidedialogwindow in service portal The button that I click in order to get the window to popup changes shape and the screen grays out. As the argument to the constructor, specify the name of the script include class that contains the method you want to call. Nov 22, 2020 · In ServiceNow, you can make great AJAX dialog windows (GlideDialogWindow). This causes a block of code continuation until you get a response. You must have seen the sys_user_has_ro Jan 4, 2011 · Here’s a very cool (and simple) secret that allows you to show and hide loading dialog screens. We tried to use "GlideModal" API but it is not getting defined in the system Oct 9, 2023 · ‎ 10-09-2023 03:56 AM Hi @Alex Tod1, Where did you find that method? Apart from GlideDialogWindow being deprecated anyhow, the center method is not listed. Jul 25, 2019 · ‎ 07-25-2019 05:37 AM Hi Chaitanya, I tried above code but it seems that GlideDialogWindow doesn't work in Service Portal. The condition is based on browser settings (g_lang), but I could not figure out how to write an if / else statement in the UI Action Condition The modal popup window to authenticate an approval fails when SSO is configured for an instance. Apr 17, 2017 · Hi All, I have a UI Action on Incident that launches a GlideDialog Window and at present populates a list with service catalog item via UI page. Instead of a GlideDialogWindow, the trick is to use a GlideOverlay: Apr 4, 2023 · Hi, You have to put below line in separate onLoad client script created on catalog Item (Not in variable set client script) this. I am able to save the CI but not able close the GlideDialogWindow using GlideDialogWindow. Ihave found other references which relate to a widget but the ts&cs only need to appear under certain circumstances (which is controlled by a - working - UI Oct 16, 2017 · Is it possible to start with a UI Action on the sc_task form, use the GlideDialogWindow to gather information and save that information to the parent RITM? I have used the examples for creating a GlideDialogWindow so I have the popup box to collect the information but not sure how to write it to the Mar 19, 2025 · Introduction GlideAjax is a powerful tool in ServiceNow that enables client scripts to communicate asynchronously with server-side Script Includes. Jul 26, 2023 · We have a requirement to populate the dialog window on service portal where we need to show accept check box along with ok ad cancel button. Could you please help me by guiding the resolution for this issue. The `GlideDialogWindow` is one such example—it's typically used in the pl Apr 26, 2019 · In the end we put the ts&cs into a macro with label variable and embedded them into a widget for the Service Portal with a variable width specified for the display. I have a custom table and on Workspace I need to create a button to open a dialog box and simply show the new record form for the custom table. Jun 1, 2015 · The GlideDialogWindow () works in firefox but neither work in IE or Chrome (this was the reason for adding the showLoadingDialog ()) Has anyone else experienced this and found a work around? SupportManage your instances, access self-help, and get technical support. Feb 23, 2022 · I have created a UI page name “ui_page_demo” like below Now I want to create UI action button on the Incident table when I clicked UI action button this page will pop up Please share the exact code from which I can pop up this form when I clicked on UI action button Nov 25, 2017 · GlideAjax g_form GlideDialogWindow There is a condition, but I want to simply hide a button before moving on to more complicated tasks. While the original catalog request status page is left in Aug 23, 2024 · At the moment ServiceNow do not provide a single method for Modal Popups across Portal, classic forms and Workspaces. Mar 15, 2023 · Solved: Hello All, I am calling UI page from catalog client script. The usual. To start things off, let's just launch the dialog box Oct 10, 2019 · Glidewindow catalog client script Onload not working on service portal The GlideDialogWindow API provides methods for displaying a dialog in the current window and frame. Expe Jun 27, 2024 · How can I replace GlideDialogWindow. May 28, 2018 · I have GlideDialogWindow in the UI action. I’m trying to dynamically filter a reference field on a GlideModal form (not the regular form view) based on a value selected in a different field within the same modal. I am getting ReferenceError: GlideDialogWindow is not defined Is there any other way to call the UI page or implement the modal popup? Thanks. Dec 22, 2023 · Hi All, Can anyone please help us on the below issue. My Record Producer has a Submit button which user press when user as completed data entry. I noticed that the dialog box that opens to select an incident that the current incident is a duplicate of has a delete button. destroy () and stay in the same form. Help others to find a correct solution by marking the appropriate response as accepted solution and helpful. Jan 23, 2019 · I have a requirement to open a dialog window after hitting the submit button in service portal. At first glance, it appears to be a reference field, but when you click on it, it opens a GlideDialogWindow. I need to do an UI Action that opens a modal with a UI page in scoped application with a custom table. Jul 5, 2023 · Hello @Suresh K3 , To use `GlideModal` in ServiceNow, you need to ensure that the `GlideModal` script include is loaded. Nov 6, 2025 · Have you ever got into this trap? I'd like to make a confirmation with user that he/she are certain about submit/save/update action using a client script. In this Feb 27, 2025 · Hi Team, We used "GlideDialogWindow" in a UI Page and Client script to fetch values of fields from a dialog box. Here's an updated code snippet and step-by-step guidance to implement the pop-up using `GlideModal`: 1. The client scripts needs to modified so that they work the same way in native UI ServiceNow Scripting, Workflow, Integrations, and More! PROFESSIONALLY CURATED SOLUTIONS FOR SERVICENOW ADMINISTRATORS, DEVELOPERS, ARCHITECTS, AND CONSULTANTS Start Learning Welcome to ServiceNow Guru ServiceNow Guru contains hundreds of quality scripts and solutions that address REAL WORLD ServiceNow challenges. This is a fully-featured replacement for the GlideWindow and GlideDialogWindow APIs. destroy (); in the Client Script for a UI Page? Feb 24, 2020 · I'm making a linter for Service Now Client Scripts. These scripts can be run from anywhere in your system that supports client-side javascript. Use CaseAn alert popup always shows default browser alert which is added by adding alert() method in the client script. etc. I can use a dumb confirm dialog which isn't cute at all. how to do this? We would like to show you a description here but the site won’t allow us. Not perfect, but the ts&cs are at least visible now. But we recently started facing issue with all these fields on the dialog box. Create an UI Page with the following - HTML - <?xml version="1. If user clicks 'cancel' button the page should navigate to home page. I am struggling to follow the example provided by SN Gur The GlideRecord API provides methods that perform database operations. on clicking the button it should takes to the contact record . How can I set this up. They need to write the reason for the rejection. Once submit is done, May 8, 2012 · I have to update the parent form from the popup. Feb 28, 2025 · We used "GlideDialogWindow" in a UI Page and Client script to fetch values of fields from a dialog box. I now need to enhance this and get the company from the incident, pass this to the UI page and then only populate service catalog items that were created Nov 7, 2019 · … and it required a component that I had built for just that purpose, the portal_page_container. Apr 10, 2019 · So when I had to build a modal pop-up for a UI Page, my inclination was to find a way to do it using a Service Portal Widget. It also shows you how you could use a UI Macro icon to invoke either of these popup types. In this blog, we will explore how to use the getXML(), getXMLWait(), and getXMLAnswer() methods to call server-side functions using GlideAjax. We suspect it is because "GlideDialogWindow" Jun 5, 2017 · Is GlideDialogWindow still supported in Service Portal? We have a few catalog client scripts that use GlideDialogWindow, and they are not working on the Service Portal. Sep 25, 2020 · Hello, I have a "Reject" UI Action that I need to display a pop-up for with a comment box. On slow connections, this will bring slow response to the end user. Does'nt it give such a functionality? Aug 6, 2024 · In Conclusion The Virtual Agent is an invaluable tool for connecting with your users and encouraging them to engage in self-service from your Service Portal. But when it comes to Order guides also it's re directing as normal catalog item on portal level Sep 11, 2019 · I'm doing the typical example of a UI Action + GlideDialogWindow scenario. You can use a modal to display information, ask Modal windows in Service Portal are based on the BootstrapUI directives. ), they don't work as expected in Service Catalog. g_modalis only available in Workspace, but not Classic Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. These fields no more capture any value and store in the table. The idea is that the user can select multiple values to apply to one or more configuration item records. Call the addParam method with the sysparm_name Sep 3, 2023 · You can use the setPreference () method of the GlideDialogWindow class to pass the query parameter from the Client Side to the UI Page (see snippet 2). The use case is that when user changes the priority of the incident to Priority 1 on the Feb 2, 2025 · You might have seen the table asmt_assessment_instance with a link called Take Assessment or View Responses. Feb 19, 2023 · Let's continue with the second use case for popup confirmation message (first part here). sp_modal does not work anyplace other than Portal, GlideModal does not work on either Portal or WorkSpaces. Thank u I have a variable set that i want to add to a bunch of catalog items. Does anyone have any idea how I can re-create this pop-up box using the "GlideDialogWindow" API? Thanks a lot in advance! Jan 4, 2011 · The UI action opens the dialog with a call to a specific UI page. Jun 23, 2021 · If you want to see all of the articles I’ve written about GlideDialogWindow and popups in ServiceNow just use the tags at the bottom of this article. It includes the actual HTML (which pulls in the slushbucket and UI buttons from UI macros) as well as the client script that loads the groups and makes a call to insert group approval records. Instead of using a UI page for my popup and having to deal with jelly, is it possib For customers switching over to Agent Workspace, Client Scripts will not work the same the way as it works in native UI. Sep 16, 2010 · A couple of days ago I wrote about some cool ways that you can show system list information in GlideDialogWindow popups from a form. So the only issue is to open the GlideDialogWindow in a separate window. the UI Page opens in catalog item view console. showFrame. The GlideForm client-side API provides methods for managing form and form fields including methods to: Retrieve a field value on a form Making a field Oct 29, 2017 · Hi SN Experts, Does anyone know why the GlideDialogWindow is not displaying double new line of textarea field?? Piece of code of my ui page ### Jan 17, 2019 · I have a servicenow Record producer which is display as a content of a GlideDialog. The problem is neither seems to work or open any UI page, be it in global or application sco Recently, I was doing some work with #ServiceNow Workspaces and had a requirement from a client to pop-up a window to capture comments when the state was manually changed to a specific value. I have tried using GlideDialogWindow, GlideModalForm and g_modal. Aug 11, 2025 · Hi Team, I have a requirement on the Outage form where clicking a UI Button opens a 'GlideDialogWindow' showing related records (similar to show_list view) the popup displays the related records correctly, but i am not able to edit the records directly in the popup by double-clicking on them. Seems easy, right? Just find the list of common g Tagged with servicenow, javascript, devops. As you align your Service Portal / Employee Center to organization brand, don’t ignore this vital tool in your portal’s feature set. Save documents, spreadsheets, and presentations online, in OneDrive. May 25, 2021 · Hi, From my understanding, GlideDialogForm and GlideModalForm are ways to display a database record in it's entirety (not a UI Page with specific display elements, etc. The GlideDialogWindow API provides methods for displaying a dialog in the current window and frame. Click button, under some conditions show a popup window, user clicks a few things, record gets saved, do some action, etc. These are most commonly called from a UI action with the Client check box selected. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. Call the addParam method with the sysparm_name Aug 4, 2020 · Ok, I must have a case of the stupids and am missing something obvious. The `GlideDialogWindow` is one such example—it's typically used in the platform UI and not in the Service Portal. However it is not opening in Sep 6, 2024 · The use of Alert, Confirm and Prompt should be avoided, they look awful and are a bad user experience DON'T DO IT. g_modal is only available in Workspace, but not Classic Nov 14, 2022 · Hello, I'm currently having an issue with GlideModal and GlideDialogWindow. my_g_form=g_form; and use the script provided by me in onSubmit client script for portal: Skip to page contentSkip to chatSkip to page contentSkip to chat Makes data from a Service Portal widget available to other applications and services in a Service Portal page. Paste the code, where you have GlideDialogWindow Thanks Srinivas Apr 24, 2019 · Hi, we have a client script which opens a new window for some terms and conditions acknowledgement which is not working for the Service Portal. Sep 27, 2016 · I call a great number of UI pages for a lot of things, but it seems that I can't call UI pages from the new Service Portal? The above depicted code is from a Widget "Client Script" section. Browser ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. Jul 28, 2023 · GlideModal no longer works on UI Pages after Explicit Roles plugin is instanlled Steps to Reproduce 1. We would like to show you a description here but the site won’t allow us. Dec 8, 2020 · Hi All, I have a custom table "Table X" , i have also created a form link UI action "Generate Task". Using the GlideDialogWindow class We can show a new dialog window using the GlideDialogWindow class by creating an object of the class and passing the name of the UI page to render: vargdw = new GlideDialogWindow('demo_ui_page'); This will create a new dialog window with the content of the window generated from the UI page named demo_ui_page. pro Sep 13, 2010 · This article shows how you can pop open a list of records in Service-now using a couple of different methods. ), whereas GlideDialogWindow and GlideModal is used to interact in a smaller capacity (with the GlideModal API replacing GlideDialog The GlideDialogWindow API provides methods for displaying a dialog in the current window and frame. This is especially useful when retrieving data from the server without requiring a page refresh. Makes data from a Service Portal widget available to other applications and services in a Service Portal page. The field will have multiple options, and multiple options can be selected. sp_modal does not work anyplace other than Portal, GlideModal (replacement for GlideDialogWindow) works on Classic Forms but does not work on either Portal, or WorkSpaces. This API enables the use of some GlideRecord functionality in client-side scripts, such as client scripts and UI policy scripts. Here is what I have done so far: - Crea Jan 15, 2024 · Hi When you're developing for the Service Portal, you should be aware that some of the APIs available in the platform UI (like the standard ServiceNow interface) are not available or work differently in the Service Portal. Use these methods in scripts anywhere that you can use a client-side JavaScript. Jan 26, 2021 · GlideModal : GlideDialogWindow;" followed by calling the list) is only accessible to the "admin" role users, other than admin role users can able to see the dialog window but not able to access/opt the drop down list values. ), whereas GlideDialogWindow and GlideModal is used to interact in a smaller capacity (with the GlideModal API replacing GlideDialog The GlideAjax class enables a client script to call server-side code in a script include. Feb 16, 2024 · Hi, I am working on a UI Page for a custom app from an onChange client script. If you want to see all of the articles I’ve written about GlideDialogWindow and popups in Service-now just use the tags at the bottom of this article. showFieldMsg which shows an error message under the field for GlideDialogWindow popup (ui page) in ServiceNow? Sep 23, 2020 · Hi, In this article, I will show you how you can create a custom UI page in ServiceNow and call that in a popup. We have created one UI action and UI page to redirect the catalog items and order guides to service portal and it's working fine for catalog items. Once the user selects the ackn Aug 11, 2025 · Hi Team, I have a requirement on the Outage form where clicking a UI Button opens a 'GlideDialogWindow' showing related records (similar to show_list view) the popup displays the related records correctly, but i am not able to edit the records directly in the popup by double-clicking on them. Expe Feb 27, 2025 · Hi Team, We used "GlideDialogWindow" in a UI Page and Client script to fetch values of fields from a dialog box. that pop up should contains a Button CLICK HERE . Aug 23, 2024 · The GlideDialogWindow API provides methods for displaying a dialog in the current window and frame. When i click this ui action, a pop up window should come with two fields "Assignee" ref to sys_user table & "Assignment Group" refer to group table. Neither seems to be working. You’ve probably seen these used in various places in your ServiceNow instance. The GlideAjax class enables a client script to call server-side code in a script include. The GlideModal API provides methods for displaying a content overlay, known as a modal. For example, pass widget data to Agent Chat when it opens in a Service Portal page. If user click 'ok' button it should load catalog item. The end goal is hiding a button based on Session language settings. github. When they hit continue, it redirect users and changes focus to an external site and passes request item number as part of the URL on submission. After they click ok, the rejected comment populates a reason field on the form. However, there is a better way: using a built-in component that will essentially accomplish the same thing without the need for the extra home-made parts. 0" encoding="utf-8" ?> <j:jelly trim="false" Nov 11, 2022 · I need to Create a Popup box , which should populates when the contact Field in case Form is Empty. The solution Step 1: Create UI action The UI action needs to be client=true. Why not?! Well, because of the fact that submit action has been already initiated from onSubmit Launching UI pages with GlideDialogWindow If you've built a cool UI page, you can easily display it using GlideDialogWindow. Oct 11, 2010 · GlideDialogWindow – Terms and Conditions Acceptance Page Last week I had a request come in from a client where they wanted to require users to accept certain terms and conditions before ordering a specific catalog item. This appears for users Hello , can you provide me any example of using glide dialog form in client scrtip. spModal - Client Shows alerts, prompts, and confirmation dialogs in Service Portal widgets. Jan 15, 2024 · Hi @String When you're developing for the Service Portal, you should be aware that some of the APIs available in the platform UI (like the standard ServiceNow interface) are not available or work differently in the Service Portal. For example, once a Jan 31, 2025 · Good evening all! I am currently trying to configure a pop-up window/prompt that displays when an ad hoc catalog task is created from RITM - the window would bring up the Assignment Group field so they can select the proper team to assign this new task to. Here Tagged with servicenow, cloud, tutorial. They use an UI Page that can insert, update, or delete records, prompt for interaction, or just about anything allowed in Javascript. To use GlideAjax in a client script, follow these general steps. Jun 5, 2017 · Is GlideDialogWindow still supported in Service Portal? We have a few catalog client scripts that use GlideDialogWindow, and they are not working on the Service Portal. How? Okay, let's take another example. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. This is the case. Hope you like this video, please follow my channel to get future updates on such videos. Nov 22, 2022 · Hi All, I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working. Dec 29, 2019 · ServiceNow provides client-side JavaScript APIs allowing you to control aspects of how ServiceNow is displayed and functions within the web browser. The UI page is what contains most of the logic for the slushbucket. Customer is looking to for a custom popup which has colour and designer buttons. We suspect it is because "GlideDialogWindow" Aug 14, 2019 · Solved: h ow to create new UI page , i want script , and how to create UI action button also , please help me on this thanks Oct 8, 2014 · When changing it from a GlideOverlay to a GlideDialogWindow, everything breaks. Oct 13, 2025 · Hi everyone, I’m currently working on a custom Service Portal implementation and I’ve hit a bit of a wall. That worked, which is always import. This is a fully-featured replacement for GlideWindow and GlideDialogWindow. I got everything working. Feb 18, 2023 · "We need confirmation popup message when the record is updated to avoid unwanted update, similar Tagged with servicenow, cloud, tutorial. Jun 1, 2015 · The GlideDialogWindow () works in firefox but neither work in IE or Chrome (this was the reason for adding the showLoadingDialog ()) Has anyone else experienced this and found a work around? The GlideRecord API provides methods that perform database operations. Example overlay GlideModal - GlideModal (String id, Boolean readOnly, Number width) Creates an instance of the GlideModalV3 class. These methods are most often called from a UI action with the Client check box selected. The spModal class is available in Service Portal client Nov 22, 2020 · In ServiceNow, you can make great AJAX dialog windows (GlideDialogWindow). Imagine a person trying to access, from your mobile phone 3G, some page in ServiceNow Portal and a client script prevents it because it is looking for Dec 1, 2016 · Hi Padmini, UI page looks fine. Dec 27, 2020 · This will show you how can you create custom popup with designer buttons by using Glide Modal in ServiceNow. When the browser is enabled for Developer Tools to evaluate the Why is this an issue? GlideAjax getXMLWait() function tells the user that he must wait for an answer. To do this, navigate to "System Definition" > "Script Includes" in Dec 21, 2022 · After some research, I stumbled upon the "GlideDialogWindow" API, but it is not covered by any learning module. As promised, here’s another article showing some other ways that you can use GlideDialogWindow. Based on a choice field which is set as mandatory, if a user selects an option then a UI Page popups up in and displays additional fields for them to fill out. SupportManage your instances, access self-help, and get technical support. Different from the official ServiceNow documentation sources, everything here May 25, 2021 · Hi, From my understanding, GlideDialogForm and GlideModalForm are ways to display a database record in it's entirety (not a UI Page with specific display elements, etc. io/bootstrap/#/modal. In this example the button is a list banner button, but it could be any button. Creating service requests from the Service-Now portal Understanding Service-Now's self-service application Understanding Service-Now's service desk application Creating the change/problem task from the incident task Including the date in a report's e-mail notification Working with the report's header and footer template An onChange Catalog Client Script for a variable not working on Service Portal These methods are most often called from a UI action with the Client check box selected. Mar 7, 2016 · If so, you can create a GlideDialogWindow object for your UI Page, pass it some parameters if needed, and then render the page. But if you must use it: See full list on davidmac. Also I have to disable the parent form when the pop up window opens. Modals are interactive windows that appear above a page and close when a user takes an action. I've created a custom UI Page t Jul 30, 2015 · Is there anything like g_form. Below is a Apr 7, 2018 · I have an onChange client script and the GlideDialogWindow is not working in the Portal Aug 23, 2024 · At the moment ServiceNow do not provide a single method for Modal Popups across Portal, classic forms and Workspaces. Below is the code and they are using GlideDialogForm and GlideDialogWindow. Catalog cl ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. . We suspect it is because "GlideDialogWindow" is deprecated in ServiceNow. I'm trying to make an AJAX call to a server script to get the information I… Jan 23, 2019 · I have a requirement to open a dialog window after hitting the submit button in service portal. Nov 7, 2016 · Hello Experts, How to use the the GlideDialogWindow in service portal? I want to show some message to the user based on the variable selection. Load GlideModal Script Include: Confirm that the `GlideModal` script include is loaded in your instance. Apr 4, 2018 · I have an onChange client script and the GlideDialogWindow is not working in the Portal These methods are most often called from a UI action with the Client check box selected. Both these functionalities can be easily achieved using GlideDialogWindow. The use of Alert,Confirm and prompt should be avoided. For this, first we need to create a Sep 6, 2024 · The use of Alert, Confirm and Prompt should be avoided, they look awful and are a bad user experience DON'T DO IT. To be completely honest, I wanted to find a way to be able to always use a widget for any modal pop-up on the ServiceNow UI side of things. Please guide me here what i need to use to call the UI page from OnSubmit() catalog client script for customize pop up on SP. When user fills the form it should generate a cata Nov 22, 2020 · November 22, 2020 Passing value from form to UI Page through UI Action Using GlideDialogWindow (), you can write a script to open a custom dialog. In this article I’ll show you how you can use GlideDialogWindow to pop open a dialog containing any custom UI Page information you want. To show a loading dialog… ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. The dialog window will open on top of the incident form. g_modal works on Workspaces but not classic forms or Portal. For further documentation see: https://angular-ui. They Feb 22, 2024 · I am trying to use GlideModal in a list UI action to display a window with one field. Create a GlideAjax instance by calling the GlideAjax constructor. The spModal class is available in Service Portal client If a UI Policy or a Client Script is in a Scoped Application (such as Customer Service Application, etc. Sep 10, 2021 · We can do this quite easily through in the portal by user a widget, but in this example I will shooe you how it's possible to do it in the UI16 GUI by creating a GlideDialogWindow. I can also try to use a GlideModal overlay with rich UI Page content. Each ti Mar 24, 2011 · AJAX Approvals Business rules Catalog client scripts Change management Cheat Sheet Client scripts CMDB Dates Dictionary Email notifications Export GlideDialogWindow GlideRecord Graphical workflow highlights Homepages Incident management Integration Knowledge Base List collector Module Popup Service catalog Service Portal Slushbucket System Security May 25, 2021 · Our initial vendor gave us a UI action to mark incidents as duplicate. A GlideDialogWindow can be displayed anywhere you use client scripts, UI macros, or UI actions. Nov 24, 2013 · In ServiceNow, you can make great AJAX dialog windows (GlideDialogWindow). get (). woagaw vfuftsq vij yke hcfu ajww ytpi hlkinnf grmx mheycp wonl mgekh xudhycpc nqdkev pzepq